How to buy

How to buy

Buying on edelweissbeauty.com.es is very simple. Just follow these steps:

1. Choose the product you want to buy.
2. View the product/s information that interests you. Through a click you will get an enlargement of the photograph; Most of the products have several photographs. You can also consult its description, composition, availability, reference and price.
3. Select a product, the number of units and add the item to the basket. Then you can choose to continue to buy or directly process the order.
4. If you want to continue shopping, repeat the process. If you want to order, click the Go to box button to start the purchase process.
5. Enter all the requested data, shipping address and billing and make sure they are correct.
6. Select a method of payment: Visa, Mastercard or Paypal
7. Confirm the order and proceed, if applicable, to the payment.
8. You will receive an email confirming your request where the information necessary to follow up will be included.

Frequent questions

From which countries can you buy online?

You can now make your purchase from any point in Spain, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, , The Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania, Sweden.

To order from other countries, please contact us through our customer service email: info@edelweissbeauty.com.es

Do they replace the items with the indication "Out of stock"?

If an item is sold out, we will try to replace it as soon as possible. You can place your order even if the product is sold out, we will use it as soon as possible.

Will I receive the same product I see in the photo?

Yes.

How can I make sure I have successfully completed my purchase?

Once your order has been placed, you will receive a confirmation email indicating the information needed to follow the order. If you do not receive it, please contact info@edelweissbeauty.com.es

Can I delete an item from my order?

Yes. From the shopping cart you can delete the items that you do not want always and when you have not processed the order.

Can I cancel my order?

Yes, you can cancel your order by calling Customer Service at +34 93 329 56 63 or by contacting our email info@edelweissbeauty.com.es

What should I do if a defective item arrives?

edelweissbeauty.com.es only sells articles in perfect condition, so if, exceptionally you get an article with some defect contact us through Our email address: info@edelweissbeauty.com.es

What should I do if an incorrect item arrives?

If at any time, by mistake, you receive an item you have not ordered, please contact info@edelweissbeauty.com.es .